Shipping Information

Shipping & Delivery Times

• Lavie accepts Visa, MasterCard, American Express & Paypal. Payments are processed upon order, COD deliveries are not accepted.
  
• Processing and shipping time generally takes 1-2 business days, but this time may be extended during federal holidays.
• Orders arrive within 3-5 business days from when the order is processed. However, please allow up to 7 business days to receive your order.
• For your security, billing information must match that of the credit card used for payment. If any numbers or shipping details are different, the order cannot be processed. Avoid using abbreviations unless that is how your information appears on your statement.
• All orders process and ship Monday – Friday, including federal holidays. Packages do not ship from our distribution centers on weekends.

Tracking Orders

• Once your order has been shipped, you will receive a shipment confirmation e-mail. The e-mail will contain shipment details and a DHL tracking number for your purchase. For additional shipping & tracking information you can contact us at [email protected]

Returns Information

• If you wish to return an item to Lavie Labs, please follow the instructions below within 30 days of purchase. First, Pack the item(s) securely in the original product packaging. All items must be returned in good condition. Second, Enclose the original receipt and please include your order number, reason for return, billing name, and address with the item(s). Third, Send the return package to the following address Sphera 9 Bulevard “Bulgaria” 98 1680 Manastirski Livadi, Sofia, Bulgaria Business Building Astra, fl.2 Office 1G
• Package should be shipped pre-paid through a traceable method like DHL, FedEx, or UPS. Please note: Shipping and Handling costs are the responsibility of the client, and are non-refundable. Only returns that can be traced back to our warehouse will be credited. Should you have any concerns with your order from our website please reach out to our customer support at [email protected]
• For specific expectations or inquiries prior to ordering, please reach out to us.  While certain products are designed to provide instant results and/or relief, most of our formulas are therapeutic in nature and work over the course of several weeks or months. As skin types vary, typical results can be expected to vary as well. However, we will take every measure to make sure we find a suitable treatment for your skin care needs. If results do not exceed your highest expectations, do not hesitate to contact us.

• Credit Card Security & Fraud Protection
• Lavie Labs provides safe and secure checkout by encrypting your credit card information using SSL. All customer information is stored on secure servers, and transfers of data to or from our servers are encrypted using Secure Sockets Layer (SSL) technology. Payments you make on or via our website are also encrypted using Secure Sockets Layer (SSL) technology. Access to your information is granted only where necessary, and by only relevant and trusted individuals that have been trained for the appropriate handling of personal information.
• All payment forms are subject to review and verification by Lavie Labs. Lavie Labs reserves the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud or illegal activity.