Information center

Matinika F.A.Q

  • How long does it take to see results?

Visible results can usually be seen within 2-4 weeks.

  • Are your products tested on animals?

No! Lavie loves all living things. None of our products are ever tested on animals.

  • If I have acne or post-acne scarring, will the Matinika help?

Matinika is not intended to treat or improve acne conditions. For treating acne specifically, we recommend a different solution. However, the use of the Matinika will not exacerbate symptoms.

  • If I have discolorations, will Matinika help?

Matinika is not intended to treat or improve discolorations. For treating discolorations, we recommend Lavie Labs’ Oulala.

  • How do i use Matinika according to my skin type?

For dry, combination or normal-type skin: apply twice a day, every morning and evening. Cleanse your skin, then gently rub the cream over your face, neck and décolleté with an outward and upward sweeping motion. Use a generous amount on deep lines and wrinkles, avoiding the eye area. In order to improve blood circulation and product efficiency, we recommend few massaging strokes from the middle of the face to the outsides, or a few light taps with the fingertips. For oily-type skin use the same routine, only once a day, in the evening. It is recommended to use Matinika along with SPF sunscreen during the day.

Oulalâ F.A.Q:

  • Is Oulalâ suitable for all skin types?

Oulalâ is suitable for dry, normal, and combination skin. Primarily formulated with ingredients found within our bodies or in nature, Oulalâ is highly unlikely to cause any reaction or breakout-causing symptoms. However, Oulalâ is not recommended for oily skin type. 

  • How does Oulalâ even the skin tone & how long does it take to see results?

Our breakthrough Oulalâ formula targets the skin’s deeper infrastructure with a combination of Silybum Marianum extract, Retinol, vitamins A and C and natural compounds. The combination gently exfoliates the outer layer of skin to optimize product penetration, then brightens and evens-out the skin tone by the prevention of Melanin production in darker spots. Results can start to be seen within 2-4 weeks.

  • I’m using Retinol products, will Oulalâ interfere?

Absolutely not. Oulalâ uses Retinol as well.

  • Is Oulalâ tested on animals?

No! Lavie loves all living things. None of our products are ever tested on animals.

    General Inquiries

    What product would work best for my skin?

    We offer personalised recommendations based on your unique skin type and concerns. Contact our support team for tailored advice.

    Is Lavie Labs good for my skin type/color?

    Our formulations are designed to be inclusive and effective across various skin types and  tones.

    Are Lavie Labs products safe to use on sensitive skin?

    Yes, our products are dermatologically tested to ensure they are gentle, even on sensitive skin.

    What skin concerns do your products address?

    Our range addresses common skin concerns such as aging, dryness, hyperpigmentation, acne and dullness.

    Do you test on animals?

    No, Lavie Labs is committed to cruelty-free practices and does not test any products on animals.        

    Orders

    How do I purchase Lavie Labs products?

    Simply visit our online store, browse our product offerings, and add items to your cart. Proceed to checkout for secure payment options and shipping details.

    How quickly will my order be processed?

    Orders are typically processed within 1-2 business days, and you'll receive a confirmation email with tracking information once your order has shipped.

    Can I cancel my order after placing it?

    Yes, you can cancel your order, but it must be done before it is processed for shipping. Please contact our support team immediately if you need to cancel your order. 

    Shipping & Returns

    How can I track my online order?

    Once your order has been processed and shipped, you’ll receive an email with a tracking number. You can use this number to track your package’s delivery status directly through our website or the courier’s website.

    Shipping methods and rates

    We offer various shipping methods based on your location and preferences, including standard, expedited, and express shipping. Shipping rates will be calculated at checkout depending on the shipping method and destination.

    What is the Lavie Labs Refunds & Returns policy?

    We want you to be completely satisfied with your purchase. If you need to return or exchange a product, you may do so within 45 days of receipt. Please ensure the product is unused and in its original packaging. For more details on how to initiate a return, refer to our Refunds & Returns Policy.