Terms & Conditions



This Website is operated by Lavie Labs and Sphera9 LTD. Throughout the site, the terms “we,” “us,” and “our” refer to Lavie Labs and Sphera9 LTD, and the “Website” refers to LavieLabs.com. Lavie Labs offers this Website, including all information and services to you, the user, upon your agreement to the terms and conditions in this document by any act demonstrating your assent thereto, including clicking the submit button for the order, or by merely accessing the Website, whether you have read these terms or not.


Lavie Labs endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 14 (fourteen) days following confirmation of an order, unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation with your expected delivery and tracking details.


Lavie Labs backs every order with a 30 day money back guarantee. You may cancel the order before the order is dispatched. After your order has been dispatched you can return it within 30 (thirty) days from the date you received your order. All costs related with the return of the orders are at the expense of the customer. To initiate a return/refund, all conditions must be met as outlined in the Shipping & Delivery section. Please follow the instructions and reach us at [email protected] for further assistance with returns.


In addition, you agree to receiving electronic communications from Lavie Labs relating to your account. You agree that notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing. You also consent to receiving other communications from us, such as newsletters special offers, promotional announcements and customer surveys via email or other methods.

By placing an order with us, you will be deemed to have read, understood, and agreed to these Terms and Conditions of Use (collectively, “Terms”). If you do not agree to be bound by these Terms, you may not access or use the Website, or purchase any Lavie Hydrolift Cream(s) through our Website. By accessing, using or ordering Lavie Hydrolift Cream(s)through our Website, you confirm that you have read this Agreement and understand, agree and consent to all Terms contained herein.


You have the right to withdraw your consent at any time. You can do that by contacting Customer Service Department (available at [email protected]). Please be aware, however, that withdrawal of consent may result in the termination of receiving electronic communications from Lavie Labs and use of our services.


If you believe that you have been billed in error, please notify our Customer Service Department at [email protected] immediately. If we do not hear from you within 30 days after a given billing error first appears on any account statement, the billing will be deemed accepted by you for all purposes, including resolution of inquiries made by your credit card issuer.

You are deemed to have released our Company from all liabilities and claims of loss resulting from any error that is not reported to our Company within thirty (30) days of its appearance on your credit card account statement. In all sases, please feel free to contact the support and if truly a mistake was made we can resolve that in favour of our client, but that is at our sole discretion.


It is our mission to provide our customers with the finest Lavie product. We believe in the efficacy of the products we sell. Lavie products are not intended to diagnose, treat, cure or prevent any disease. The information provided by our website or this Company is not a substitute for a face-to-face consultation with a health care professional and should not be taken as individual medical advice. Individual results will vary. The information we communicate to you about our products and and/or their efficacy is obtained from third parties such as educational institutions, scientific and news articles and agencies, nutritional specialists, scientific reports and researchers (“Information Sources”). We do not warrant or represent that Information Sources are not error-free, nor do we warrant any Information Source or the methods that they use to arrive at their conclusions. All Lavie products’ specifications, performance data and other information on our websites are for informational and illustrative purposes only, and do not constitute a guarantee or representation that the product will conform to such specifications or performance data.

We do not guarantee that you will have any specific or particular result or benefit from any specific product, or that your experience will match those of others who use have used it. Individual results will vary from person to person.


You represent that you are at least 18 years of age. You represent that the information provided by you when placing your order is up-to-date, materially accurate and sufficient for us to fulfil your order in a timely and efficient manner. You take responsibility for maintaining and promptly updating your account information with us. Unless agreed otherwise or required by applicable law, any warranties provided in relation to Lavie’s products only extend to you on the understanding that you are a user, and not a reseller, of Lavie products. You shall not re-sell, re-distribute or export Lavie products that you order from the Website.

You agree to pay for Lavie products and any taxes, shipping or handling of Lavie products, as such costs are specified both on the Website and in accordance with the local regulations surrounding such costs when you submit your purchase order. Payments must be made prior to delivery and by such methods as indicated on the Website (and not by any other means unless we have given our prior consent to such alternative payment methods).


We will not be liable for rejection, damage or loss of product in transit, and you shall not be entitled to reject Lavie products on delivery, except for damage to the product, packaging or any part thereof occurring in transit and where we are notified of such damage within five (5) business days of your receipt of the product.


Nothing in these Terms shall exclude or limit Lavie Labs’s liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

Lavie Labs is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

Lavie products are sold and delivered to you “as it is” with no warranty, except as expressly stated otherwise in this section, we make no express warranties or representations and we disclaim all implied warranties and representations, including, but not limited to, the implied warranties of machinability, fitness for a particular purpose and non– infringement.


You agree to defend, indemnify, and hold us, our officers, directors, shareholders, employees, independent contractors, telecommunication providers, and agents, harmless from any and all claims, actions, loss, liabilities, expenses, costs, or demands, including without limitation legal and accounting fees, for all damages directly, indirectly, and/or consequentially resulting or allegedly resulting from your misuse of Lavie products or our Website, or your breach of any of these terms and conditions. We shall promptly notify you by electronic mail of any such claim or suit, and cooperate fully (at your expense) in the defence of such claim or suit. If we do not receive notice from you promptly, we reserve the right to defend such claim or suit and seek full compensation from you.


Any notice or other communications arising in relation to this Agreement shall be given by sending an e-mail to the latest email address that one party has notified in writing to the other. In the case of our Company, the email address can be found at [email protected]. In the case of sending notices to you, our Company will use the email address you provided to the Company when you ordered our product. Such notices or communications (where properly addressed) shall be considered received on the earliest of (I) the email being acknowledged by the recipient as received; (II) receipt by the sender of an automated message indicating successful delivery or the email having been opened; or (III) the expiry of forty-eight (48) hours after transmission, provided that the sender has not received notification of unsuccessful transmission.


We reserve the right to terminate your access to our Website and/or your subscription to Lavie’s products should we believe that you have violated any of the terms of this Agreement or if we believe you have sought, in bad faith, charge backs, credit backs, product returns, discounts or any other conduct designed to harass or disrupt this Website or our business operations.


We reserve the right, but undertake no obligation, to actively report real and suspected credit card fraud. We may, in our discretion, request further authorization from you such as a telephone confirmation of your order and other information. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. We capture certain information during the order process, including time, date, IP address, and other information that will be used to identify individuals committing fraud. If any WebSite order is suspected to be fraudulent or in bad faith, we reserve the right, but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation. We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law.


If you purchase Lavie products available on our Website, you will be responsible for paying any applicable sale taxes according to your jurisdiction.


The Website, and all content appearing on it, are the sole and exclusive property of the Company and its licensors. No license or ownership rights in or to any content of the Website are conveyed to you by reason of this Agreement or your purchase of Lavie products. The Website and its content are protected by the laws of copyright and trademark. Unless otherwise permitted by law, you shall not copy, republish or transmit any portion of the Website without Company’s prior written consent.


The relevant courts of Bulgaria will have exclusive jurisdiction to interpret any disputes arising under or in connection with these Terms and Conditions.


These terms and conditions are governed by and shall be interpreted in accordance with the laws of Bulgaria.